Return/Refund Policy

We do not typically accept returns and do not offer refunds. There are some instances where we may accept returns for a partial refund, full refund, item exchange, store credit or compensation of our choosing. Below is a list of the instances in which we will and will not accept returns or issue refunds. Nurse CBD has complete discretion over what returns we will accept and what compensation we may provide and can deny any refund request for any reason. Any media forms (pictures, videos, etc.) sent to hello@nursewellness.com or submitted through our website may be used at our discretion. For further information, refer to our Terms of Service and Privacy Policy. Allow up to 20 business days for us to respond to a return/refund request. For all Return/Refund Requests, email hello@nursewellness.com according to the directions below and include in the email your full name, phone number or email, order number. We reserve the right to contact you at the phone number or email you provide. For more information, refer to our Terms of Service and our Privacy Policy. We do not have a satisfaction guarantee, and we will not provide compensation if you just don’t like the product or if it does not work for you like you were hoping. If it is the case that the product does not work for you or you do not like the product, please reach out via email at hello@nursehemp.com as we may be able to assist you in finding a product that may work better for your needs.

Instances we may accept a return and/or provide compensation:

• The product arrives broken, damaged, or defective.
  • If the product arrives broken or damaged, take several pictures of the product showing the defects, damage, etc. immediately and send an email to hello@nursewellness.com with the pictures of the defects, damage, etc.
  • Include in the email your full name, phone number or email, order number, and a description of the issue(s).
  • You will have 48 hours from the time the product arrives to the shipping address to submit this email Return/Refund request.
• The product is expired the day it arrives at the shipping address.
  • This is extremely unlikely, but if Nurse CBD ships to you a product that has expired before the day it arrives to the shipping address provided, take several pictures of the product showing the expiration date, defects, damage, etc. immediately and send an email to hello@nursewellness.com with the pictures of the defects, damage, etc.
  • Include in the email your full name, phone number or email, order number, and a description of the issue(s).
  • You will have 48 hours from the time the product arrives to the shipping address to submit this email return request.
• The product you received is not the product you ordered (color and other variations not included)
  • If the product you received is not the product you ordered, take several pictures of the product showing the defects, damage, etc. immediately and send an email to hello@nursewellness.com with the pictures of the defects, damage, etc.
  • Include in the email your full name, phone number or email, order number, and a description of the issue(s).
  • You will have 48 hours from the time the product arrives to the shipping address to submit this email return request.
• If there is any issue beyond what is described above, please reach out to us via email at hello@nursewellness.com with your name, phone number or email contact, order number, pictures of the issue, and a description of the issue. We may be able to refer you to a different product that may be better suited for your needs or we may be able to provide compensation if we deem it appropriate.

There is no guarantee of compensation for any issues. We reserve the right to deny any Return/Refund Request for any reason. We appreciate your business and will help you as much as we can. We want all of our customers to be satisfied and have a pleasant experience with Nurse CBD. Please feel free to reach out through email at hello@nursewellness.com with any questions. Have an amazing day.